System & Service Engineer

Locations:

Singapore, Bangalore, New Delhi, Mumbai, Hyderabad, Pune, Shenzhen

As a System & Service Engineer, your primary responsibility will be to provide exceptional maintenance and troubleshooting services to our customers in the region. You will oversee a comprehensive range of after-sales services, including managing service cases, performing routine maintenance, handling power shut-down services, and addressing any other customer concerns.

In addition to your customer-facing duties, you will also play a key role in project implementation. This will involve coordinating with other parties and supporting security equipment installation, testing, commissioning, and system programming. As a valued member of the team, you will collaborate closely with your colleagues to achieve company objectives and deliver the highest quality of services possible. Overall, your focus will be on ensuring that our customers have an outstanding experience with our products and services. By leveraging your technical expertise and customer service skills, you will contribute to the ongoing success of our company.

Main Responsibilities include:

• Implement security projects according to BluOcean standards and achieve the highest client satisfaction. 

• Manage LSP (Local Service Providers) and local contractors to deliver excellent security system installation and implementation. 

• Manage cost and meet BluOcean budget requirements. 

• Testing and commissioning security systems for BluOcean customers. 

• Produce programming matrix and testing plans for security projects and services. 

• Work with related parties to ensure excellent security system installation and on-site coordination. 

• Provide technical support for the sales team as required. 

• Provide system design and consultation for customers when required. 

• Provide system training to customers. 

• Provide service troubleshooting, routine maintenance, power shutdown, and other maintenance-related services to BluOcean customers. 

• Produce service reports to customers on time. 

• Support overseas projects and service cases remotely or in person as required. 

• Travel overseas when a project or service case requires. 

• To provide weekend or after-hours standby for BluOcean projects and services when needed. 

• Anything else that may be needed from time to time. 
  

Main qualifications we are looking for:

• Previous related working experience with strong security system technical and troubleshooting skills is an advantage.

• Basic IT knowledge in hardware, network and database.

• Familiar with access control, CCTV and Alarm system products & system is an advantage.

• Must be willing to work onsite.

• Candidates who have project management experience is an advantage.

• Experience with Lenel, GE, Cisco, S2, Avigilon, AMAG, Milestone systems is a clear advantage.

• Good communication and coordination skills.

• Client service oriented.

• Quick learning ability.

• Proficient in English (both Written and Verbal). Ability to communicate in other languages are a plus.

  
  

Send your resume to hr@bluoceansecurity.com

Here at BluOcean Security, you will be working with the best people in the industry. Our team consist of experts passionate about delivering unparalleled security solutions to our distinguished clientele We believe in excellence, dedication, and innovation. You will have a chance to participate in the growth of premium, security service provider in Asia Pacific. We are serious and proud of what we do and hope to attract like-minded professional. As part of our organizational growth, we are looking for individuals who share our vision and values.